FAQ

Shipping/Processing Time:

Each order is shipped First Class with a flat rate of $3.00. If you need your order sooner or for a special occasion please email me and I am more than happy to work with you on your earlier time frame.

When will I receive my order?

Please allow two weeks for delivery-everything is handmade and made to order, although some items may be pre-made and may ship sooner. If you need your order by a certain date or sooner than the 2 week turnaround time, please email me and I will be happy to work with you on your timeframe.

Return & Exchange Policy:

I want to make sure you love your bracelets from Kylie+Bryn! If you are unsatisfied with your purchase Kylie + Bryn will exchange items within 14 days of purchase and the seller will need to notify me and send back within 14 days of ordering. 

If you decide to exchange your item, the customer is responsible for the shipping and tracking and needs to be sent back and received. Once received then I am happy to exchange it for something else.

Unfortunately, I don’t offer returns only exchanges are accepted within the 14 day time frame.

All custom orders are final sale.

Jewelry Care + Repair

Although the cord is very durable don't over stretch the bracelets or over time they will start to stretch out.

Don't wear in the shower, pool or in water.

Jewelry Sizing

What size are your bracelets?

All bracelets are made on a durable stretchy string and made 7". If you need the size adjusted smaller or larger than the 7", feel free to email me to discuss and I am happy to accommodate that.
If you receive your bracelets and they are too big or too small (than my standard size of 7") and you would like the size adjusted there is a $5 charge and the customer is responsible for the shipping and tracking of the item to be repaired.
Turn around time for that is 2-3 weeks.

 

Have More Questions?

Contact us with your questions.

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